How to correct technical issues with the myWell App.  This process facilitates clearing potential bugs or conflicts with login errors and app access. Development has provided the following steps for to clear app data, uninstall, and reinstall the application.


Troubleshooting Steps for Android Users:

1️⃣ Clear App Cache

  • Open Settings on your device.
  • Tap Apps & Notifications (or Apps on some devices).
  • Locate and tap MyWell App (If not visible, tap See all apps or App info).
  • Tap Storage > Clear Cache (If you don’t see "Clear Cache," tap Manage Space).

2️⃣ Clear App Data

  • Open Settings on your device.
  • Tap Apps & Notifications (or Apps).
  • Locate and tap MyWell App.
  • Tap Storage > Clear Data (If you don’t see "Clear Data," tap Manage Space).

3️⃣ Uninstall & Reinstall the App

  • Uninstall MyWell App from your device.
  • Restart your device.
  • Reinstall MyWell App from the Google Play Store.


Troubleshooting Steps for Apple Users:

1️⃣ Clear App Cache (by offloading the app)

  • Open Settings on your device.

  • Tap General.

  • Tap iPhone Storage (or iPad Storage).

  • Locate and tap MyWell App.

  • Tap Offload App (this will clear the cache but keep your data).

  • Tap Reinstall App.

2️⃣ Clear App Data (by deleting the app)

  • Open Settings on your device.

  • Tap General.

  • Tap iPhone Storage (or iPad Storage).

  • Locate and tap MyWell App.

  • Tap Delete App.

  • Confirm by tapping Delete App again.

3️⃣ Uninstall & Reinstall the App

  • Press and hold the MyWell App icon on your Home screen.

  • Tap Remove App, then tap Delete App.

  • Restart your device.

  • Reinstall MyWell App from the Apple Store.